Yes. cyber-craft.shop is the official Cyber Craft website. We produce handmade cosplay helmets and full costumes and ship orders to customers worldwide. You can also verify us through our customer reviews, official social channels, store policies, and contact information.

No. However, our product photos and videos are frequently copied by fake stores and accounts. If you are unsure whether a website, email, or social profile belongs to Cyber Craft, check the official contact information listed on this page before placing an order.

Yes. After customers receive their orders, we invite them to leave a review on our website through Judge.me. Reviews from verified buyers are marked as verified. Customers can also attach their own photos and videos. You can also find independent reviews of Cyber Craft on Trustpilot.

Many Cyber Craft products are made to order. Ready-to-ship products are dispatched within 1–3 business days. Helmets usually take 2–6 weeks to produce, while full costumes typically take 4–8 weeks after we receive the required measurements. Some complex or custom projects may take longer.

For the USA, Canada, and Europe, delivery usually takes 10–25 business days after the order has been shipped. You will receive tracking information once your parcel is dispatched. Carrier or customs delays may occasionally affect the final delivery date.

Yes. We ship internationally using tracked delivery services. The carrier may vary depending on the destination and current shipping conditions.

International parcels may be subject to customs processing, import duties, VAT, or other local taxes depending on the destination country. These charges and any customs-related delays are outside Cyber Craft’s control and are the customer’s responsibility.

We wrap each product in stretch film and then in bubble wrap. Inside the box, it is cushioned on all sides with kraft paper. We use reinforced multi-wall corrugated boxes and seal all box seams with “Fragile” tape. Protruding parts that could be damaged in transit, such as rangefinders, are made removable whenever possible, packed separately, and secured with additional protective foam spacers.

Orders can be cancelled within 24 hours. After 24 hours, an unshipped order may still be cancelled with an 8% deduction. Made-to-order or personalized products can only be cancelled before production begins. Standard returns must meet the conditions in our Refund Policy, while damaged or defective products are handled separately through support.

Contact our support team and include your order number, a description of the issue, and clear photos or videos if applicable.  Our team will review the information and explain the next steps.

You can contact us through the website chat, by email at [email protected], or by sending us a DM on Instagram.