FAQs

Products & authenticity

Is the product Disney-approved?

This is not an official licensed product and is a Fan Art. The copyright does not belong to the seller.

Is 501st Legion approval guaranteed?

Approval depends on the specific helmet or costume and the requirements of your 501st Legion unit. Some of our customers have successfully received approval with our products.

We can also make custom paint adjustments to help your helmet or costume meet the relevant requirements. Final approval is determined by the 501st Legion.

Is the helmet 3D printed?

Our helmets are cast from polyurethane. We use 3D printed models to create molds.

Are your helmets suitable for airsoft or motorcycle use?

No. Our helmets are designed for cosplay, display, and collecting. They are not certified protective equipment and must not be used for airsoft or motorcycling.

What comes with a full costume?

Each costume's components are listed on its product page. Check the description and selected variant for the exact contents.

Does the helmet visor fog up?

Yes, the visor may fog up during use. To help prevent this, you can use an anti-fog spray or gel designed for glasses and visors.

How do I care for my helmet or costume?

Follow these care instructions to keep your helmet or costume in good condition.

Visor

  • Avoid touching the visor with your fingers to prevent fingerprints and smudges.
  • Clean it gently with a soft microfiber cloth, without applying pressure.
  • Use an anti-fog spray designed for glasses to help prevent fogging.

Helmets and plastic armor

  • Glossy surfaces: Wipe with a dry, soft microfiber cloth. Automotive wax can also be used to maintain shine and protect the finish.
  • Matte surfaces: Clean with a slightly damp microfiber cloth.

Helmet lining

  • After wearing, treat the lining with a shoe disinfectant spray and let it dry completely.

Eco-leather parts

  • Hand wash in cold water (up to 30°C / 86°F).
  • Do not wring, twist, bleach, or use harsh detergents.
  • Lay flat to dry, away from heat sources. Do not tumble dry.
  • Do not iron. Gentle steaming from the inside is allowed without touching the surface.

Fabric parts

  • Machine wash on a gentle cycle at up to 40°C / 104°F using a mild detergent.
  • Air dry only. Do not tumble dry.
  • Use a steamer instead of a regular iron.

Storage

  • Store your helmet or costume in a dry place, away from direct sunlight, high humidity, and heat sources.
  • Hang fabric costumes on wide hangers to help maintain their shape.

Customization & sizing

Can you make a helmet or costume that's not in your catalog?

Contact us and we'll help you find what you're looking for. The product might already be available but hard to find on our website, or it may not be listed online.

If it's an entirely new design, we don't usually develop it for individual orders unless the customer covers the development costs. However, we track customer requests and may add new products to our catalog based on demand.

Can I request a different paint job?

Yes. We offer custom paint jobs for many of our products. Contact us through the website chat to discuss your idea.

How do costume sizes work?

Full costumes are made to your measurements. After you place your order, we'll send you a measurement form with instructions.

How do I determine my head size?

Use a flexible measuring tape. If you don’t have one, use a piece of string and measure it afterward.
Wrap it around the widest part of your head, about 1 cm (0.4 in) above your ears and eyebrows. Keep it snug, but not tight.
See our illustrated head measurement guide for detailed instructions.

Can you make a helmet to my measurements?

Our helmets come in fixed sizes. Minor fit adjustments may be possible through the internal padding, depending on the model. Contact us before ordering if you're unsure about the size.

Can I wear the helmet with glasses?

It depends on the helmet model and the size and shape of your glasses. Some glasses may fit inside the helmet, but we can't guarantee a comfortable fit. If you're unsure, contact us before ordering.

Ordering & production

How long does production take?

Production times vary by product. You can find the current estimates in our Shipping Policy.

Can I receive my order by a specific date?

Contact us before ordering and tell us your deadline. We'll check whether production and shipping can be completed in time. We cannot guarantee delivery by a specific date.

What does Ready to Ship mean?

It means the selected item is already made and available for dispatch. See our Shipping Policy for dispatch timeframes.

Will I receive updates about my order?

Yes. We'll send you email updates about your order's production progress and notify you when it ships.

Shipping & delivery

Do you ship worldwide?

Yes. We offer international shipping to supported destinations. Available shipping options and costs are shown at checkout.

How long does delivery take?

Delivery time depends on your destination. See our Shipping Policy for current estimates.

How much does shipping cost?

Shipping costs depend on your destination and order contents and are calculated at checkout. Full costumes ship free to the United States. Shipping for costume kits depends on their contents and total weight.

Will I have to pay customs duties or import taxes?

Depending on your country's import regulations, customs duties or taxes may apply. These charges are not included in our prices or shipping fees and are the customer's responsibility.

How can I track my order?

Once your order ships, we'll email you a tracking number.

How are orders packaged?

We protect our products with stretch film, bubble wrap, and cushioning materials inside reinforced cardboard boxes. Fragile or protruding components may be packed separately for additional protection.

Returns & support

Can I cancel my order?

Please contact us as soon as possible if you need to cancel. Cancellation terms depend on your order status and are explained in our Refund Policy.

Can I return my order?

Return eligibility depends on the product and the reason for the return. Please review our Refund Policy for the applicable conditions.

What should I do if there's a problem with my order?

Contact our support team with your order number, a description of the issue, and photos or videos if applicable. We'll review the information and explain the next steps.

How can I contact customer support?

You can contact us through the website chat, email [email protected], or send us a message on Instagram

Offers & trust

How can I verify that I'm buying from the official Cyber Craft store?

Our official website is cyber-craft.shop. Our photos and videos are sometimes copied by other stores and accounts. Visit our Trust Center to verify our official contact details and customer reviews.

Where can I find the full terms and conditions of your current offers?

You can find detailed information about our current discounts, special offers, and their terms on our Sale & Offers page.