Cyber Craft Trust Center: Reviews, Shipping, Guarantees & Support
Find clear information about Cyber Craft, including shipping, returns, customer reviews, policies, and support.
Know what to expect before and after placing an order.
Why you can trust Cyber Craft?
Cyber Craft is backed by real customer reviews and photos, international shipping, transparent production timelines, clear return policies, customer support, handmade production, and quality control before every order is shipped.
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31,000+ ORDERS DELIVERED
1,600+ positive reviews
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8+ YEARS IN BUSINESS
256 models & paints
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SHIPPED TO 72 COUNTRIES
Worldwide shipping
Who we are
Cyber Craft creates handmade cosplay helmets and full costumes for collectors, cosplayers, and fans.
Our products are made individually rather than mass-produced and are designed for cosplay, collections, gifts, photoshoots, conventions, and fan projects.
Contacts & communication channels
Stay connected
Contact us if you have any questions or issues
Chat on the website
Or send us a DM on Instagram
Support hours: 10 AM–8 PM ET
Company information and policies
Cyber Craft is operated by THE WREATH CO LIMITED, UK.
Application to register a company
· Received for filing in electronic format on the:
26/09/2021
XADTBFH6
Company name in full:
THE WREATH CO LIMITED
Company type:
Private company limited by shares
Situation of registered office:
England and Wales
Proposed registered office address:
201C SWAN ROAD FELTHAM ENGLAND TW13 6RQ
SIC codes:
46180
+442034883915 [email protected]
Want to verify Cyber Craft?
Product quality
Every Cyber Craft helmet and costume is made and finished by hand. We use durable materials, functional components, and automotive painting materials, with close attention to proportions, textures, colors, and model-specific details. Helmets are built with visibility and comfortable wear in mind, while full costumes are made to the customer’s measurements and include the straps, mounts, and attachment systems needed for wear. Every order is checked before packing and shipping.
How we make our products
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1. Order
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2. Casting
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Or forming
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3. Part finishing
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4. Painting
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5. Sewing
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6. Assembly
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7. Quality control
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8. Packing
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9. Shipping
What we cannot promise
We ship orders within the stated production timeframe. However, carrier or customs delays may affect the final delivery date.
We aim for accurate details, but we cannot guarantee approval by the 501st Legion.
Our helmets and costumes are made for cosplay and collecting, not for protective use.
Because each product is finished by hand, small differences in paint, weathering, and other details are normal.
FAQ
Is Cyber Craft legit?
Is Cyber Craft legit?
Yes. cyber-craft.shop is the official Cyber Craft website. We produce handmade cosplay helmets and full costumes and ship orders to customers worldwide. You can also verify us through our customer reviews, official social channels, store policies, and contact information.
Is cyber-craft.shop a scam?
Is cyber-craft.shop a scam?
No. However, our product photos and videos are frequently copied by fake stores and accounts. If you are unsure whether a website, email, or social profile belongs to Cyber Craft, check the official contact information listed on this page before placing an order.
Are Cyber Craft reviews real?
Are Cyber Craft reviews real?
Yes. After customers receive their orders, we invite them to leave a review on our website through Judge.me. Reviews from verified buyers are marked as verified. Customers can also attach their own photos and videos. You can also find independent reviews of Cyber Craft on Trustpilot.
How long does production take?
How long does production take?
Many Cyber Craft products are made to order. Ready-to-ship products are dispatched within 1–3 business days. Helmets usually take 2–6 weeks to produce, while full costumes typically take 4–8 weeks after we receive the required measurements. Some complex or custom projects may take longer.
How long does delivery take?
How long does delivery take?
For the USA, Canada, and Europe, delivery usually takes 10–25 business days after the order has been shipped. You will receive tracking information once your parcel is dispatched. Carrier or customs delays may occasionally affect the final delivery date.
Do you ship internationally?
Do you ship internationally?
Yes. We ship internationally using tracked delivery services. The carrier may vary depending on the destination and current shipping conditions.
Will I have to pay customs duties or taxes?
Will I have to pay customs duties or taxes?
International parcels may be subject to customs processing, import duties, VAT, or other local taxes depending on the destination country. These charges and any customs-related delays are outside Cyber Craft’s control and are the customer’s responsibility.
How are orders packed for shipping?
How are orders packed for shipping?
We wrap each product in stretch film and then in bubble wrap. Inside the box, it is cushioned on all sides with kraft paper. We use reinforced multi-wall corrugated boxes and seal all box seams with “Fragile” tape. Protruding parts that could be damaged in transit, such as rangefinders, are made removable whenever possible, packed separately, and secured with additional protective foam spacers.
Frequently asked question Can I return or cancel my order?
Frequently asked question Can I return or cancel my order?
Orders can be cancelled within 24 hours. After 24 hours, an unshipped order may still be cancelled with an 8% deduction. Made-to-order or personalized products can only be cancelled before production begins. Standard returns must meet the conditions in our Refund Policy, while damaged or defective products are handled separately through support.
What should I do if there is a problem with my order?
What should I do if there is a problem with my order?
Contact our support team and include your order number, a description of the issue, and clear photos or videos if applicable. Our team will review the information and explain the next steps.
How can I contact Cyber Craft?
How can I contact Cyber Craft?
You can contact us through the website chat, by email at [email protected], or by sending us a DM on Instagram.