Unfortunately, some services may not be so reliable, sometimes the parcel might get damaged during shipping (1-5% of cases).
The insurance covers the costs in case if you receive a broken helmet, or if the parcel is lost so that we will be able to replace the helmet for free
Be sure to take photos or videos of unpacking the armor, where damage is visible (any chips, cracks, deformation, etc.)
We will not be able to record the insurable event without photos or videos.
In case of parcel loss, a new helmet will also be sent free of charge. Armor is considered lost if the parcel has not been tracked for more than 1 month. So we cannot report the loss earlier than this period passes or earlier than an official confirmation of the loss of cargo appears.
- Standard: 2 - 7 weeks (Europe and USA only)
- DHL Express: 7 - 15 business days to Europe and USA (may take longer worldwide)
- Fast USA Shipping: 1 - 10 business days (USA only)
FAQs
Our helmets are not designed for airsoft. An airsoft helmet should have a strap or cushion system for head protection and good visibility. Our helmets are developed without considering these features.
We produce a fan product that is not subject to mandatory certification. Using uncertified motorcycle helmets is life-threatening!
The helmet can be worn with glasses. However, it is an individual question that depends on the shape and size of the glasses, as well as the shape and size of the head. Without fitting, it cannot be said for sure whether you will be comfortable wearing our helmet with glasses.
Please contact Danis through the chat or directly email the customer support manager at info@cyber-craft.shop. We will definitely resolve your issue!
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